Account management

Regular communication is key to understanding ever evolving travel requirements.

Recognising that different organisations have different needs we’ve divided our account management into different areas, meaning you have a range of expertise to help support the relationship. Our account managers are multi-skilled individuals led by our commercial director who oversees them and our supplier relations connecting two integral parts of the business. Our mantra is that we should be indispensable to you, if you need something, our account managers are equipped with knowledge to know how to find it and deliver it to you.

You’ll meet your account manager early on in the process, we are often on sales visits with the Sales Director as we feel it’s important to develop a bond early on and of course we are then aware of everything from the beginning, it makes for an easier ride during implementation.

An account management plan is agreed during implementation, we arrange a schedule to suit your time and availability, we want to ensure you have enough contact but not too much – so whether communication be in person, via video conference, the good old blower or just an email we will make sure you are connected to us in a way that works for you. Our meetings are structured and relevant to implementation and on-going care.

Our account managers look after everything for you outside of the booking process, their knowledge includes but is not limited to:

Hotel and rate sourcing

Our hotel programme offers negotiated rates at over 30,000 three to five star, luxury and boutique hotels. From major chains like Hilton, IHG and Accor to boutique and independently-owned properties, hotels in our programme will meet the needs of every traveller, organisation and budget. Our account managers work with you to review previous hotel use and project for the year ahead.  We use our reports and client feedback questionnaires to put together a programme that is varied enough to suit every type of traveller but contained enough to offer best value and traveller well-being.

Group bookings, meetings & events

Our account managers can introduce you to our dedicated MICE team, Michelle specialises in domestic groups and Imran in International.  These guys take care of the bookings and our account managers can offer on-site training and our EA MICE Training course is a hit with our clients.  We can also assist with larger enquiries and can help you with registration, production, budgeting and reporting.

Deep dive detailed reporting

We’re not interested in reading reports to you in our meetings, you can do that yourself!  We are interested in making sure that we are producing the right reports and presenting them to the right people.  Our data analyst supports the team by providing us with bespoke, detailed, deep-dive reports across your business effectively helping you to support policy mandating and control.  Data used effectively can help drive better decisions and savings.

Travel policy consultation, management and compliance

With more than 15 years of experience our belief is keep it simple!  Travellers have access to so many choices now, it’s important to give them this, but within a controlled environment – our account managers have developed educational and entertaining strategies of working with bookers, travellers, management and procurement to ensure your policy is both adopted and understood, whilst offering best value and service.

Online booking tools, HR integration and profile management

Effective communication skills to engage stake-holders across the business.

Training

The world of business travel is complicated and there is an expectation on travellers and bookers to make quick decisions without always being aware of the consequences.  Technology had made it possible for our clients to book their own travel, so our job is less about making the booking and more about teaching the person making the booking.  Our online clients receive a complimentary 8 stage course for travel bookers, delivered by the account manager and tailored to their chosen technology, travel policy and culture.  The course is run monthly at a time to suit your team and includes some meals, 3 offsite visits, visitors from the corporate travel world, competitions and prizes.  Each session last approx. 1-1,5 hours and consists of an online demo, short presentation on topic, visitor questions and is sometimes followed by an off-site visit. As with everything we do our approach to account management is fresh and can be tailored to sort your organisation’s needs.

A small selection of the reports available includes:
  • Pre trip reports
  • Cost savings analysis
  • Supplier spend
  • City pair reporting
  • Individual traveller analysis
  • Travel policy adherence
  • Co2 breakdown

Our latest case studies

Moving into M.I.C.E

Friday February 15, 2019

Read more >>

Interested in our account management service?

Let’s chat >>