From TMCs to Tailored Travel

The Corporate Travel Landscape Is Changing

Business travel expectations are evolving. Traditional Travel Management Companies (TMCs) are built for volume. They suit large organisations with regular, consistent routes and more rigid travel policies. But, to use an old

cliché - one size does not fit all - not any more, as expectations have shifted.

Today’s businesses want more than just a booking engine. They want partnership, personalisation, and proactive support.

"When you spend time with Kevin Trill, you quickly realise you've come across a rare breed of (very experienced) travel technologist. The type with a deep respect and understanding of where we (TMCs) came from but with a very clear view of the future."  Riaan van Schoor, Agentivity

What's Driving the Shift?

🌍 Hybrid working and dispersed teams

⚠️ Increased risk across global travel

🌱 Sustainability commitments from leadership

💼 C-level travellers who expect first-class, frictionless experiences

💡 Smarter technology and tailored insights

These pressures are prompting a mass shift - from cookie-cutter solutions to bespoke travel services.

Where Traditional TMCs Fall Short

• Offshore call centres and scripted responses

• Rigid tech stacks not built for agility

• Poor disruption management (think late-night cancellations)

• Lack of personalised service for high-touch travellers

• Inability to support sustainability tracking or flexible policy frameworks

Let’s face it—‘scale’ isn’t everything anymore.

The Rise of Bespoke Travel Services

At Blue Cube Travel, we’ve spent the last two decades championing the human side of business travel. Today, we’re proud to be part of a growing wave of bespoke travel partners who understand that business travel is personal.

Here’s what sets bespoke services apart:

✅ Personal Account Managers - Your consultant knows your team, their preferences, and how to pre-empt their needs.

✅ Proactive Support - We solve problems before they become issues. Disruption? Rebooked. Visa hiccup? Sorted.

✅ Tailored Reporting - Meaningful metrics - from carbon tracking to traveller wellbeing indicators.

✅ Concierge-Level Service - Need a helicopter transfer in Rio? Or a room with the exact mattress type? Done.

✅ Seamless Tech Integration - We work with your systems - not against them - to streamline every part of the journey.

Bespoke Means Strategic

This shift isn’t about luxury - it’s about value.

Businesses that embrace tailored travel support gain:

• Happier travellers

• Better control of costs and risk

• Real-time insights

• Support aligned with business goals, not just bookings

Is It Time to Rethink Your Travel Partner?

If your current TMC still treats your business like a number, it might be time to explore something better.

Let’s talk. At Blue Cube Travel, we craft travel strategies that reflect your brand, values, and ambitions.

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